1. Information We Collect
When you visit Celpip Prep Desk or use any of our services, we may collect the following types of information:
Personal Information
This may include your name, email address, phone number, and country of residence when you submit forms or request support.
Service-Related Information
Details related to the services you request, such as:
CELPIP registration assistance
Score tracking or interpretation
Writing and speaking practice tools
Access to learning resources or exam-related guidance
Payment Information
For paid or premium services, payments are processed securely through trusted third-party payment providers.
We do not store or have direct access to your credit card or banking details.
Technical Information
This includes information automatically collected such as:
IP address
Browser and device type
Operating system
Pages visited and interactions on our website
2. How We Use Your Information
We use the information we collect to:
Provide and manage the services you request
Communicate confirmations, updates, and important service information
Improve our website, tools, and overall user experience
Respond to inquiries and support requests
Share educational or promotional content only if you have opted in
3. How We Protect Your Information
We take reasonable and appropriate measures to protect your data, including:
SSL Encryption to secure data during transmission
Restricted Access so only authorized team members can access personal information
Secure Processing by using reputable third-party platforms for payments and communications
4. Sharing of Information
We do not sell, rent, or trade your personal information.
Your data may only be shared with trusted third parties when necessary to:
Process payments
Deliver requested services
Comply with legal or regulatory requirements
All such partners are required to handle your data securely.
5. Third-Party Services
We may use third-party tools and platforms for:
Payment processing (e.g., card payments, online wallets, or mobile payment services)
Communication or analytics
These third-party services operate under their own privacy policies. We recommend reviewing their policies when completing transactions.
6. Your Consent
By accessing or using Celpip Prep Desk, you agree to this Privacy Policy and consent to the collection and use of your information as described.
7. Cookies
We may use cookies to:
Maintain your session
Understand how visitors use our website
Improve performance and usability
You can disable cookies in your browser settings, but some features may not function properly without them.
8. Your Rights
You have the right to:
Request access to your personal data
Ask for corrections to inaccurate information
Request deletion of your data, where applicable
To exercise any of these rights, contact us at:
📩 support@celpipprepdesk.com (replace if you prefer another support email)
9. Refund & Service Policy
Refund requests for paid services are reviewed on a case-by-case basis, depending on the nature of the service provided.
If you experience an issue or are unsatisfied, please contact support within 7 days of service delivery so we can assist you.
10. Contact Information
If you have questions or concerns about this Privacy Policy:
Website: Celpip Prep Desk
Email: support@celpipprepdesk.com
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GMT+1)
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal requirements.
Any updates will be posted on this page, and continued use of the website indicates acceptance of the updated policy.
