Refund & Support Policy – Celpip Prep Desk
Effective Date: May 2025
At Celpip Prep Desk, we aim to provide clear, reliable, and helpful exam preparation and support services. Because many of our services are digital, personalized, or time-sensitive, refunds are reviewed on a case-by-case basis.
1. Refund Eligibility
You may be eligible for a refund under the following circumstances:
You were charged for a service but did not receive it
The service provided does not reasonably match what was described or agreed upon
You contact our support team within 7 days of service delivery with a valid explanation
Refund eligibility depends on the type of service and its completion status.
Important: Services that have already been successfully completed or delivered cannot be refunded.
2. Non-Refundable Services
Once initiated or completed, the following services are non-refundable:
Completed writing, speaking, or score-related facilitation services
Certificate support or processing that has already been finalized
Downloaded or accessed digital resources (e.g., question packs or learning materials)
Registration assistance once submission has been completed on your behalf
These services involve irreversible processing, digital access, or third-party actions.
3. Refund Request Process
To request a refund:
Email us at support@celpipprepdesk.com
Include your order reference and a clear reason for the request
Our team will review the request and may contact you for additional details
If approved, refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.
4. Support Policy
We provide ongoing support to assist you with our services and tools through:
WhatsApp – for quick questions and updates
Email – support@celpipprepdesk.com
Live Chat – for real-time website assistance (when available)
Support Hours:
Monday – Saturday, 9:00 AM – 6:00 PM (GMT+1)
We aim to respond to all support requests within 24 hours.
5. Policy Updates
Celpip Prep Desk reserves the right to update or modify this Refund & Support Policy at any time.
Any changes will be posted on this page with an updated effective date. Continued use of our services indicates acceptance of the revised policy.
